Frequently Asked Questions

When you become a member of shop.mentesoglu.com, you will be the first to know about new opportunities and campaigns and can benefit from exclusive shopping opportunities.

Yes, you can shop without being a member.

You can place orders for printed products in two ways:

  1. Online through our website by selecting the “printed” option from the product description section and adding it to your cart. You can then immediately make the payment. Following this, you send your logo via email, and we create a custom design for your approval. Once approved, we begin printing.
  2. If you order directly through email or WhatsApp instead of through our website, you must have made the payment before we can start printing. After making the payment, send us the receipt, follow up with your logo via email, and we create a custom design for your approval. Once approved, we start printing.

For automated kraft bags, we have two printing techniques:

  • If you want a quick solution and few pieces, we print your one-color logo on the ready bags in our stock using the screen printing technique. This technique, which only allows vector prints consisting of logos and text, requires a minimum order of 500.
  • If you want a more professional result, we use the flexo printing technique, which allows up to eight colors. The printing is applied to the kraft paper rolls with a cliché, then formed into bags, and finally, handles are attached. The minimum order starts at 10,000.

For luxury cardboard bags and thick kraft bags:

  • We have two techniques; if you want a quick solution and few pieces, we print your one-color logo on the ready bags in our stock (screen printing technique). This requires a minimum order of 1,000.
  • Offset printing allows up to eight colors and techniques such as foil stamping and embossing can also be applied. The bag is then finished with cellophane lamination to enhance durability and make the print more vivid. The minimum order is 1,000.

In automated kraft bags, the minimum order quantity for flexo prints is 10,000, and the cost per unit decreases as the quantity increases. Screen printing does not offer this advantage; there is no decrease in cost per unit as the quantity increases. The optimum quantity for screen printing is 1,000 units. For luxury cardboard bags, the minimum order quantity is 1,000, and the cost per unit decreases as the quantity increases. For thick kraft bags, there is no decrease in cost per unit when screen printing; if offset printing is used, the minimum order quantity is 1,000, and the cost per unit decreases as the quantity increases.

Production:

  • For automated kraft bags, single-color screen printing takes ~7 days; your 10,000-unit flexo orders take 40-50 days.
  • For luxury cardboard bags and thick kraft bags, screen printing takes ~7 days; offset takes 20 days.

During the kraft production process, in addition to wood cellulose and sulfate, waste scrap papers are also used, so achieving the same shade of brown in every production is impossible.

Yes, just send us your logo (preferably in vector format), and we will create three different design drafts according to your request and present them for your approval. Once you approve, we start printing.

We make the printing with the Pantone codes you provide

We can customize all the paper products on our site (we can print your company’s logo). There are generally two processes:

  • For single-color and vector printing, you press the “Order” button under the product, add the printed option of your chosen product to your cart, send us your logo by email, and we handle the rest.
  • For multicolor vector or illustration printed works, you click the “Get a Quote” button under the chosen product, fill in the requested information on the screen that appears, and we will send you our price quote as soon as possible.

When making payments, your credit card information is encrypted using 128-bit SSL and automatically sent to the bank handling the payment transactions where authorization is obtained. During this process, your information is only sent to the bank and is not held by Menteşoğlu Kağıtçılık A.Ş.

The identity information you provide during registration and shopping is stored in accordance with the membership agreement and is not shared without your permission.

Yes and no. Our showroom next to our Sirkeci office is primarily for showing samples of our printed works to customers who want to order printed products. However, as some internet orders are also shipped from there, you can pick up some products there, but important to note is stock: to avoid wasting your time, we ask that you call us in advance to check the stock of the product you are interested in.

Yes, we ship your orders with MNG Kargo at our contracted price.

We usually ship your orders (not the ones that are customized) on the day of the order or the next day, but it is still advisable to specify this period as 3 business days to avoid any inconvenience.

We can give your order to couriers close to our address like Aras, Sürat, and MNG. To do this, when placing an order on our website, when you come to payment, choose bank transfer instead of credit card, and complete the order by entering the bank selection and other details. Do not forget to write the name of the courier company you want it sent to and your agreement number in the “Note” section. After seeing the message “Order successfully created,” simply deduct the shipping fee shown in the system from the total amount and make the bank transfer or EFT.

The shipping cost for the product you purchase is presented to you when you confirm your order and is added to the order amount with your approval. Do not make any payments to the shipping agent when your order reaches your address.

For purchases made from shop.mentesoglu.com, your shipping fee is calculated according to the dimensional weight list of our contracted courier, MNG Kargo, and is reflected in your order.

Our customers cover the transportation and international customs and tax payments for exported products. Domestic customs are covered by us.

Yes, we have an installment option. Also, your security is important to us, and in this regard, your credit card information is encrypted using 128-bit SSL during payment and automatically reaches the bank where the payment transactions are made, and authorization is obtained.

Of course, we can change any product you have not opened and used. However, we cannot exchange printed products..

Banka Hesap Bilgileri

İş Bankası
Hesap Sahibi : Menteşoğlu Kağıtçılık Tic ve San A.Ş.
Hesap No : 46282
Banka Şubesi : Sultanhamam (1048)
Hesap Türü : TL Hesabı
IBAN No : TR45 0006 4000 0011 0480 0462 82

 

Akbank
Hesap Sahibi : Menteşoğlu Kağıtçılık Tic ve San A.Ş.
Hesap No : 1027
Banka Şubesi : Mercan (0213)
Hesap Türü : TL Hesabı
IBAN No : TR65 0004 6002 1388 8000 0010 27

 

Garanti Bankası
Hesap Sahibi : Menteşoğlu Kağıtçılık Tic ve San A.Ş.
Hesap No : 1200011
Banka Şubesi : Bahçekapı Şubesi (086)
Hesap Türü : TL Hesabı
IBAN No : TR31 0006 2000 0860 0001 2000 11

We do not have a cash on delivery option.

Once your return request is approved, the refund amount will automatically be credited back to the credit card or bank account used for the purchase. The time it takes for the refund to reach your card varies depending on the internal processes of the bank and may experience delays. We ask that you follow up on these situations through your bank. Additionally, refunds for installment payments are made in installments due to bank processes.