{"id":84383,"date":"2020-04-06T20:00:13","date_gmt":"2020-04-06T20:00:13","guid":{"rendered":"https:\/\/mentesoglu.com\/?page_id=84383"},"modified":"2024-04-24T14:08:26","modified_gmt":"2024-04-24T14:08:26","slug":"sikca-sorulan-sorular","status":"publish","type":"page","link":"https:\/\/mentesoglu.com\/en\/sikca-sorulan-sorular\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

[vc_row row_height_percent=”0″ back_color=”color-lxmt” back_image=”83319″ back_repeat=”repeat” overlay_alpha=”80″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ row_height_pixel=”200″ back_size=”auto” uncode_shortcode_id=”183584″ back_color_type=”uncode-palette”][vc_column column_width_percent=”100″ position_vertical=”middle” align_horizontal=”align_center” gutter_size=”3″ style=”light” overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″][vc_row_inner][vc_column_inner column_width_use_pixel=”yes” position_vertical=”middle” align_horizontal=”align_center” gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″ width=”1\/1″ column_width_pixel=”800″][vc_empty_space empty_h=”3″][vc_custom_heading auto_text=”yes” text_size=”fontsize-783337″ text_weight=”800″ sub_lead=”yes” uncode_shortcode_id=”205165″]Biz Kimiz[\/vc_custom_heading][vc_empty_space empty_h=”3″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row row_height_percent=”0″ override_padding=”yes” h_padding=”2″ top_padding=”6″ bottom_padding=”6″ overlay_alpha=”50″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″][vc_column column_width_percent=”100″ gutter_size=”3″ overlay_alpha=”50″ shift_x=”0″ shift_y=”0″ shift_y_down=”0″ z_index=”0″ medium_width=”0″ mobile_width=”0″][vc_tabs vertical=”yes”][vc_tab gutter_size=”2″ column_padding=”2″ title=”Membership” tab_id=”1586269623606-6-11711393408127″][vc_accordion active_tab=”1″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Why should I become a member?” tab_id=”1586203213-1-77158620327817115862034270661586264709350158626834453315862696636321711393408127″][vc_column_text uncode_shortcode_id=”170667″]When you become a member of shop.mentesoglu.com, you will be the first to know about new opportunities and campaigns and can benefit from exclusive shopping opportunities.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I shop without being a member?” tab_id=”1586203213-2-19158620327817115862034270661586264709350158626834453315862696636321711393408127″][vc_column_text uncode_shortcode_id=”161303″]<\/p>\n

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Yes, you can shop without being a member.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][vc_tab gutter_size=”2″ column_padding=”2″ title=”Printed Product Information and Order” tab_id=”1586267460782-4-91711393408127″][vc_accordion active_tab=”1″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How can I order printed products?” tab_id=”1586267824946-3-71711393408127″][vc_column_text uncode_shortcode_id=”181279″]You can place orders for printed products in two ways:<\/p>\n

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  1. Online through our website by selecting the “printed” option from the product description section and adding it to your cart. You can then immediately make the payment. Following this, you send your logo via email, and we create a custom design for your approval. Once approved, we begin printing.<\/li>\n
  2. If you order directly through email or WhatsApp instead of through our website, you must have made the payment before we can start printing. After making the payment, send us the receipt, follow up with your logo via email, and we create a custom design for your approval. Once approved, we start printing.<\/li>\n<\/ol>\n

    [\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What is the minimum quantity for logo printed bags?” tab_id=”1586203213-1-7715862032781711586203427066158626470935015862674640811711393408127″][vc_column_text uncode_shortcode_id=”634969″]For automated kraft bags, we have two printing techniques:<\/p>\n

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    • If you want a quick solution and few pieces, we print your one-color logo on the ready bags in our stock using the screen printing technique. This technique, which only allows vector prints consisting of logos and text, requires a minimum order of 500.<\/li>\n
    • If you want a more professional result, we use the flexo printing technique, which allows up to eight colors. The printing is applied to the kraft paper rolls with a clich\u00e9, then formed into bags, and finally, handles are attached. The minimum order starts at 10,000.<\/li>\n<\/ul>\n

      For luxury cardboard bags and thick kraft bags:<\/p>\n

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      • We have two techniques; if you want a quick solution and few pieces, we print your one-color logo on the ready bags in our stock (screen printing technique). This requires a minimum order of 1,000.<\/li>\n
      • Offset printing allows up to eight colors and techniques such as foil stamping and embossing can also be applied. The bag is then finished with cellophane lamination to enhance durability and make the print more vivid. The minimum order is 1,000.<\/li>\n<\/ul>\n

        [\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Does the cost per unit decrease if I order more bags, and what are the production times?” tab_id=”1586203213-2-1915862032781711586203427066158626470935015862674640811711393408127″][vc_column_text uncode_shortcode_id=”160405″]In automated kraft bags, the minimum order quantity for flexo prints is 10,000, and the cost per unit decreases as the quantity increases. Screen printing does not offer this advantage; there is no decrease in cost per unit as the quantity increases. The optimum quantity for screen printing is 1,000 units. For luxury cardboard bags, the minimum order quantity is 1,000, and the cost per unit decreases as the quantity increases. For thick kraft bags, there is no decrease in cost per unit when screen printing; if offset printing is used, the minimum order quantity is 1,000, and the cost per unit decreases as the quantity increases.<\/p>\n

        Production:<\/strong><\/p>\n

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        • For automated kraft bags, single-color screen printing takes ~7 days; your 10,000-unit flexo orders take 40-50 days.<\/li>\n
        • For luxury cardboard bags and thick kraft bags, screen printing takes ~7 days; offset takes 20 days.<\/li>\n<\/ul>\n

          [\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Why does the color tone of my brown kraft bags vary?” tab_id=”1587032448782-9-11711393408127″][vc_column_text uncode_shortcode_id=”187265″]During the kraft production process, in addition to wood cellulose and sulfate, waste scrap papers are also used, so achieving the same shade of brown in every production is impossible.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I want to have printed products made; I have a logo but no design, can you help?” tab_id=”1586267943572-5-31711393408127″][vc_column_text uncode_shortcode_id=”805363″]Yes, just send us your logo (preferably in vector format), and we will create three different design drafts according to your request and present them for your approval. Once you approve, we start printing.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Do the products we want to have printed come out in the color we want?” tab_id=”1586268138147-6-81711393408127″][vc_column_text uncode_shortcode_id=”690752″]We make the printing with the Pantone codes you provide[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Which products can you customize?” tab_id=”1586770743468-7-91711393408127″][vc_column_text uncode_shortcode_id=”127689″]We can customize all the paper products on our site (we can print your company’s logo). There are generally two processes:<\/p>\n

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          • For single-color and vector printing, you press the “Order” button under the product, add the printed option of your chosen product to your cart, send us your logo by email, and we handle the rest.<\/li>\n
          • For multicolor vector or illustration printed works, you click the “Get a Quote” button under the chosen product, fill in the requested information on the screen that appears, and we will send you our price quote as soon as possible.<\/li>\n<\/ul>\n

            [\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][vc_tab gutter_size=”2″ column_padding=”2″ title=”Safe Shopping” tab_id=”1586203213-1-01711393408127″][vc_accordion active_tab=”1″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Is shopping at shop.mentesoglu.com safe? Do you store credit card information?” tab_id=”1586203213-1-7715862032781711711393408127″][vc_column_text uncode_shortcode_id=”603270″]<\/p>\n

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            When making payments, your credit card information is encrypted using 128-bit SSL and automatically sent to the bank handling the payment transactions where authorization is obtained. During this process, your information is only sent to the bank and is not held by Mente\u015fo\u011flu Ka\u011f\u0131t\u00e7\u0131l\u0131k A.\u015e.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

            [\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Is my personal information secure?” tab_id=”1586203213-2-1915862032781711711393408127″][vc_column_text uncode_shortcode_id=”160477″]<\/p>\n

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            The identity information you provide during registration and shopping is stored in accordance with the membership agreement and is not shared without your permission.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

            [\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][vc_tab gutter_size=”2″ column_padding=”2″ title=”Shopping from Stock” tab_id=”1586203332525-2-21711393408127″][vc_accordion active_tab=”1″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can we come to your showroom in Sirkeci to shop?” tab_id=”1586943937680-4-81711393408127″][vc_column_text uncode_shortcode_id=”125272″]Yes and no. Our showroom next to our Sirkeci office is primarily for showing samples of our printed works to customers who want to order printed products. However, as some internet orders are also shipped from there, you can pick up some products there, but important to note is stock: to avoid wasting your time, we ask that you call us in advance to check the stock of the product you are interested in.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][vc_tab gutter_size=”2″ column_padding=”2″ title=”Shipping and Delivery” tab_id=”1586203213-2-671711393408127″][vc_accordion active_tab=”1″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Do you have a contracted courier service for orders placed on your site?” tab_id=”1586203213-1-77158620327817115862034227871711393408127″][vc_column_text uncode_shortcode_id=”814372″]Yes, we ship your orders with MNG Kargo at our contracted price.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How long does it take to ship orders?” tab_id=”1586203213-2-19158620327817115862034227871711393408127″][vc_column_text uncode_shortcode_id=”185567″]We usually ship your orders (not the ones that are customized) on the day of the order or the next day, but it is still advisable to specify this period as 3 business days to avoid any inconvenience.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Is it possible to ship with the courier company I work with? If yes, I can’t see this option on your site, how should I proceed?” tab_id=”1586264998821-2-21711393408127″][vc_column_text uncode_shortcode_id=”816150″]We can give your order to couriers close to our address like Aras, S\u00fcrat, and MNG. To do this, when placing an order on our website, when you come to payment, choose bank transfer instead of credit card, and complete the order by entering the bank selection and other details. Do not forget to write the name of the courier company you want it sent to and your agreement number in the “Note” section. After seeing the message “Order successfully created,” simply deduct the shipping fee shown in the system from the total amount and make the bank transfer or EFT.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Will I have to pay shipping costs when I receive the product I bought?” tab_id=”1586265551958-5-81711393408127″][vc_column_text uncode_shortcode_id=”288834″]The shipping cost for the product you purchase is presented to you when you confirm your order and is added to the order amount with your approval. Do not make any payments to the shipping agent when your order reaches your address.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How do you calculate shipping costs?” tab_id=”1586265673635-6-21711393408127″][vc_column_text uncode_shortcode_id=”428876″]For purchases made from shop.mentesoglu.com, your shipping fee is calculated according to the dimensional weight list of our contracted courier, MNG Kargo, and is reflected in your order.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Do you manufacture and export abroad?” tab_id=”1586265673635-6-217113934081278″][vc_column_text uncode_shortcode_id=”203463″]Yes, we do.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Who covers the shipping and customs fees for international shipments?” tab_id=”1586265673635-6-2171139340812783″][vc_column_text uncode_shortcode_id=”123855″]Our customers cover the transportation and international customs and tax payments for exported products. Domestic customs are covered by us.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][vc_tab gutter_size=”2″ column_padding=”2″ title=”Payment and Returns” tab_id=”1586264662378-3-101711393408127″][vc_accordion active_tab=”1″][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can we make installment purchases from your site?” tab_id=”1586203213-1-771586203278171158620342706615862647093501711393408127″][vc_column_text uncode_shortcode_id=”836821″]Yes, we have an installment option. Also, your security is important to us, and in this regard, your credit card information is encrypted using 128-bit SSL during payment and automatically reaches the bank where the payment transactions are made, and authorization is obtained.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”I bought a non-printed product from your site and want to change it, is that possible?” tab_id=”1586203213-2-191586203278171158620342706615862647093501711393408127″][vc_column_text uncode_shortcode_id=”159655″]Of course, we can change any product you have not opened and used. However, we cannot exchange printed products..[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”What are your bank account details” tab_id=”1586266578502-2-71711393408127″][vc_column_text]Banka Hesap Bilgileri<\/p>\n\n\n\n\n\n\n\n\n
            \u0130\u015f Bankas\u0131<\/td>\n<\/tr>\n
            Hesap\u00a0Sahibi<\/td>\n:<\/td>\nMente\u015fo\u011flu Ka\u011f\u0131t\u00e7\u0131l\u0131k Tic ve San A.\u015e.<\/td>\n<\/tr>\n
            Hesap\u00a0No<\/td>\n:<\/td>\n46282<\/td>\n<\/tr>\n
            Banka\u00a0\u015eubesi<\/td>\n:<\/td>\nSultanhamam\u00a0(1048)<\/td>\n<\/tr>\n
            Hesap\u00a0T\u00fcr\u00fc<\/td>\n:<\/td>\nTL Hesab\u0131<\/td>\n<\/tr>\n
            IBAN\u00a0No<\/td>\n:<\/td>\nTR45 0006 4000 0011 0480 0462 82<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

             <\/p>\n\n\n\n\n\n\n\n\n
            Akbank<\/td>\n<\/tr>\n
            Hesap\u00a0Sahibi<\/td>\n:<\/td>\nMente\u015fo\u011flu Ka\u011f\u0131t\u00e7\u0131l\u0131k Tic ve San A.\u015e.<\/td>\n<\/tr>\n
            Hesap\u00a0No<\/td>\n:<\/td>\n1027<\/td>\n<\/tr>\n
            Banka\u00a0\u015eubesi<\/td>\n:<\/td>\nMercan\u00a0(0213)<\/td>\n<\/tr>\n
            Hesap\u00a0T\u00fcr\u00fc<\/td>\n:<\/td>\nTL Hesab\u0131<\/td>\n<\/tr>\n
            IBAN\u00a0No<\/td>\n:<\/td>\nTR65 0004 6002 1388 8000 0010 27<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

             <\/p>\n\n\n\n\n\n\n\n\n
            Garanti Bankas\u0131<\/td>\n<\/tr>\n
            Hesap\u00a0Sahibi<\/td>\n:<\/td>\nMente\u015fo\u011flu Ka\u011f\u0131t\u00e7\u0131l\u0131k Tic ve San A.\u015e.<\/td>\n<\/tr>\n
            Hesap\u00a0No<\/td>\n:<\/td>\n1200011<\/td>\n<\/tr>\n
            Banka\u00a0\u015eubesi<\/td>\n:<\/td>\nBah\u00e7ekap\u0131 \u015eubesi\u00a0(086)<\/td>\n<\/tr>\n
            Hesap\u00a0T\u00fcr\u00fc<\/td>\n:<\/td>\nTL Hesab\u0131<\/td>\n<\/tr>\n
            IBAN\u00a0No<\/td>\n:<\/td>\nTR31 0006 2000 0860 0001 2000 11<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

            [\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”Can I pay for the products upon delivery?” tab_id=”1586269422560-3-61711393408127″][vc_column_text uncode_shortcode_id=”206215″]We do not have a cash on delivery option.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”When will the refund for my approved product returns reach my bank card?” tab_id=”1586269831240-4-41711393408127″][vc_column_text uncode_shortcode_id=”344622″]Once your return request is approved, the refund amount will automatically be credited back to the credit card or bank account used for the purchase. The time it takes for the refund to reach your card varies depending on the internal processes of the bank and may experience delays. We ask that you follow up on these situations through your bank. Additionally, refunds for installment payments are made in installments due to bank processes.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_tab][\/vc_tabs][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

            [vc_row row_height_percent=”0″ back_color=”color-lxmt” back_image=”83319″ back_repeat=”repeat” overlay_alpha=”80″ gutter_size=”3″ column_width_percent=”100″ shift_y=”0″ z_index=”0″ row_height_pixel=”200″ back_size=”auto” uncode_shortcode_id=”183584″ back_color_type=”uncode-palette”][vc_column column_width_percent=”100″ position_vertical=”middle” align_horizontal=”align_center” gutter_size=”3″ style=”light” overlay_alpha=”50″ […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-84383","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/mentesoglu.com\/en\/wp-json\/wp\/v2\/pages\/84383","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mentesoglu.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mentesoglu.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mentesoglu.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mentesoglu.com\/en\/wp-json\/wp\/v2\/comments?post=84383"}],"version-history":[{"count":21,"href":"https:\/\/mentesoglu.com\/en\/wp-json\/wp\/v2\/pages\/84383\/revisions"}],"predecessor-version":[{"id":131660,"href":"https:\/\/mentesoglu.com\/en\/wp-json\/wp\/v2\/pages\/84383\/revisions\/131660"}],"wp:attachment":[{"href":"https:\/\/mentesoglu.com\/en\/wp-json\/wp\/v2\/media?parent=84383"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}